FREQUENTLY ASKED QUESTIONS
General Questions
What services does XAMAK23 offer?
We specialize in WordPress development with focus on: custom website development, WooCommerce e-commerce solutions, responsive design and branding, performance optimization and SEO, security implementation, and ongoing maintenance and support.
Where are you located?
We’re based in Sofia, Bulgaria, serving clients locally and internationally. We offer competitive rates while maintaining high-quality standards.
How can I contact you?
You can reach us through our website contact form, email at xamak7000@gmail.com, or call +359886211486.
Pricing & Work Process
How much does a WordPress website cost?
Project costs vary based on complexity and requirements. We provide detailed quotes after understanding your needs. All prices are exclusive of 20% VAT for Bulgarian clients. EU business clients may qualify for reverse charge VAT.
What are your payment terms?
Typically: 40% advance payment, 40% at project milestones, 20% upon completion. We accept payments in BGN, EUR, or USD via bank transfer.
How long does it take to build a website?
Timeline depends on project complexity:
- Basic websites: 4-6 weeks
- Custom solutions: 6-10 weeks
- E-commerce stores: 8-12 weeks
What’s your development process?
- Initial consultation and requirements gathering
- Design mockups and approval
- Development and testing
- Client review and revisions
- Final delivery
Service Options
What are my options for website management after launch?
We offer two models:
Option 1 – Managed Service: We handle all technical aspects including hosting setup, updates, backups, and security. You receive admin access to manage content. Lower initial cost with monthly maintenance fee.
Option 2 – Full Handover: We develop the complete website and deliver all files and databases. You handle hosting and all technical management. Higher one-time cost, no ongoing fees.
Will I own my website?
Yes. Upon final payment, you own all custom work created for your project. You receive full admin access (Option 1) or complete files (Option 2).
Can you work with my existing website?
Yes, we can migrate, redesign, fix, or improve existing WordPress sites.
Do you provide training?
Yes, we provide training on managing your content through the WordPress admin panel.
Technical Questions
Will my website be mobile-responsive?
Yes, all websites are fully responsive and tested across devices and browsers.
Will my website be SEO-friendly?
Yes, we implement SEO best practices including clean code, proper structure, meta tags, and fast loading speeds.
What about website security?
We implement security best practices including SSL certificates, security plugins, strong passwords, and regular updates (for managed sites).
Can you create multilingual websites?
Yes, we specialize in multilingual sites, particularly Bulgarian/English implementations.
Can you integrate third-party services?
Yes, we integrate payment gateways, CRM systems, email marketing tools, and other services with available APIs.
Support & Maintenance
What happens after my website launches?
All projects include a 30-day warranty for bug fixes. After that, you can choose:
- Ongoing maintenance plan (for managed sites)
- Per-incident support as needed
- Self-management (with training provided)
How quickly do you respond to support requests?
For maintenance clients: within 48 hours for standard issues, faster for emergencies. Response times vary by service plan.
What if something goes wrong with my website?
We provide troubleshooting and repair services. Maintenance plan clients receive priority support.