Website design & development

+359 886 211 486 | services@xamak23.com

  • BG / EN

    • Privacy Policy

    1. Who We Are

    XAMAK23 is a WordPress development agency based in Sofia, Bulgaria.

    Contact Information:

    • Website: xamak23.com
    • Email: xamak7000@gmail.com
    • Phone: +359886211486
    • Address: Sofia, Bulgaria

    2. What Information We Collect

    We collect information you provide when you:

    • Fill out our contact form (name, email, phone, message)
    • Request a quote (business name, project requirements)
    • Engage our services (billing information, project details)
    • Subscribe to updates (email address)
    • Visit our website (cookies and analytics data)

    3. How We Use Your Information

    We use your information to:

    • Respond to your inquiries
    • Provide quotes and proposals
    • Deliver our services
    • Send project updates and invoices
    • Improve our website and services
    • Comply with legal obligations (tax records, accounting)

    We do NOT:

    • Sell your personal data
    • Share it with third parties for marketing
    • Use it for purposes other than those stated

    4. Legal Basis for Processing

    We process your data based on:

    • Contract – To provide services you’ve requested
    • Legitimate Interest – To respond to inquiries and improve our services
    • Legal Obligation – To maintain tax and accounting records
    • Consent – For marketing communications (if you’ve opted in)

    5. Data Sharing

    We only share your data with:

    • Service providers necessary for our operations (e.g., accounting software, email providers)
    • Government authorities when legally required
    • Third parties with your explicit consent

    All service providers are required to protect your data and use it only for specified purposes.

    6. Data Retention

    We keep your data for:

    • Project data: Duration of project plus 5 years (for legal/tax requirements)
    • Contact form inquiries: 2 years if no project results
    • Marketing communications: Until you unsubscribe
    • Website analytics: 26 months

    7. Your Rights

    Under GDPR, you have the right to:

    • Access your personal data
    • Correct inaccurate data
    • Delete your data (where legally permissible)
    • Restrict processing of your data
    • Object to data processing
    • Portability – receive your data in a portable format
    • Withdraw consent for marketing at any time

    To exercise these rights, contact us at xamak7000@gmail.com.

    8. Cookies

    Our website uses cookies for:

    Essential Cookies (Always active)

    • Session management
    • Security features

    Analytics Cookies (With your consent)

    • Google Analytics to understand website usage
    • Improving user experience

    Marketing Cookies (With your consent)

    • Remarketing and advertising

    You can manage cookie preferences through our cookie banner or your browser settings.

    9. Security

    We protect your data using:

    • SSL encryption for data transmission
    • Secure password-protected systems
    • Limited access on need-to-know basis
    • Regular security updates

    While we implement industry-standard security measures, no internet transmission is 100% secure.

    10. Third-Party Links

    Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies.

    11. Children’s Privacy

    Our services are not directed to individuals under 16. We do not knowingly collect personal data from children.

    12. International Transfers

    Your data may be processed by service providers outside Bulgaria but within the EU. Any transfers outside the EU will be protected by appropriate safeguards under GDPR.

    13. Updates to This Policy

    We may update this policy periodically. We’ll notify you of significant changes via email or website notice.

    14. Complaints

    If you’re unsatisfied with how we handle your data, you can:

    1. Contact us directly at xamak7000@gmail.com
    2. File a complaint with the Bulgarian Commission for Personal Data Protection:
    • Website: www.cpdp.bg
    • Phone: +359 2 915 3580
    • Email: kzld@cpdp.bg

    15. Data Protection Officer

    We are not required to have a Data Protection Officer due to our size and activities. For all data protection matters, please contact us directly at xamak7000@gmail.com.

    Questions?

    If you have any questions about this Privacy Policy or how we handle your data, please contact us at xamak7000@gmail.com.

    Last updated: January 2025

    This Privacy Policy is provided in English. Bulgarian translation available upon request.